Kanguru Wins Security Today, Govies 2019 - Government Security Platinum Award


Kanguru is proud to be awarded the Security Today, Govies - Government Security Award 2019. Kanguru’s flagship, the Defender 3000 hardware encrypted USB flash drive, was bestowed the Platinum Government Security Award in April of 2019 for its superb encryption standards.  The Defender 3000 is Kanguru’s top-of-the-line security flash drive, with FIPS 140-2 Level 3 Certification, brute-force protection, waterproof housing and remote management;  ideal data protection for any high-security environment.

“Kanguru has been a leading provider of secure USB storage devices to the government sector for over 25 years,” states Nate Cote, Executive VP of Kanguru. “We are proud to be recognised with the Govies security award for this long-time commitment to our government customers.”

The award honours outstanding government security products in a variety of categories, and is chosen by an independent panel of judges from the security industry.  Along with 1105 Media’s Security Today and GovSec, the top entries and named winners are selected using criteria including Features, Innovation, User Friendliness, Interoperability, Quality, Design, Market Opportunity, and Impact in the Security Industry, Technical Advances, and Scalability.

The Kanguru Defender 3000 is the ultimate data solution for high-security organisations, offering a variety of military grade security features:

  • AES 256-Bit hardware encryption (XTS Mode)

  • RSA-2048 Digitally-Signed, Secure Firmware

  • FIPS 140-2 Level 3 Certification

  • Remote Management with the Kanguru Remote Management Console (KRMC™)

  • Onboard Anti-Virus Protection

  • TAA Compliance

  • Waterproof

Kanguru Solutions is a global leader in manufacturing high-quality data storage products, providing the very best in military-grade, FIPS 140-2 Certified, hardware encrypted, secure USB drives and fully-integrated remote management security applications.  Kanguru also manufactures non-encrypted flash drives with a physical write protect switch, duplication equipment for cloning hard drives, SSDs, blu-ray, DVDs and more.

WetStone Technologies, Inc. Selects Kanguru as USB Hardware Partner for new Forensics Solution


 Kanguru is proud to partner with WetStone Technologies, Inc. to provide a customised, USB flash drive platform with physical write protect switch to deliver WetStone’s forensic malware discovery and investigation application.  WetStone’s G-Flash MP is pre-loaded on a Kanguru USB flash drive, and is utilised for forensic, investigative, and law enforcement analysis.

G-Flash MP is the newest generation of WetStone’s premier malware discovery solution, Gargoyle Investigator™. Gargoyle is used by forensic labs, law enforcement, field investigators, private investigators, and incident response teams to efficiently search for malicious applications. Gargoyle performs a rapid search for known contraband, lost or leaked corporate assets, and hostile programs.

Accessing information about the intent, sophistication, capabilities and communications of cyber criminals is critical to a complete understanding of the factors at play in an investigation. Gargoyle is designed to simplify investigations and incident response activities.

“Our users demand a durable, high-capacity, and high-performance G-FLASH platform for their field investigations,” states Carlton Jeffcoat, Senior Vice President, WetStone Technologies. “We are pleased to partner with Kanguru to meet those expectations using Kanguru’s high-quality, small form-factor flash drive solutions.”

With Kanguru’s excellence in manufacturing standards, Kanguru has developed a trusted reputation for providing secure, virus-free USB products with write protection capabilities that customers have relied on for over 27 years. 

“Working with partners and clients to meet their requirements is what we do best,” Says Nate Cote, Executive Vice President of Kanguru. “We are happy to continue supporting WetStone with a quality hardware platform for their unique applications.”


WetStone Technologies, Inc. WetStone is a market leader in solutions for malware discovery and Identification, steganography investigation, and live digital investigation. WetStone is a wholly owned subsidiary of Allen Corporation of America.

Kanguru Solutions is a global leader in manufacturing high-quality data storage products, providing the very best in military-grade, FIPS 140-2 Certified, hardware encrypted, secure USB drives and fully-integrated remote management security applications.  Kanguru also manufactures non-encrypted flash drives with a physical write protect switch, duplication equipment for cloning hard drives, SSDs, blu-ray, DVDs and more.

Shaping Knowledge Management for Employee Self-Service

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With the goal of increasing business agility and user satisfaction, organisations are incorporating more employee self-service (ESS) and self-help technologies into business operations and have reaped tremendous benefits.

HDI’s 2018 Practices & Salary Report shows that “14% of support organisations saw a decrease in ticket volume over the past year” and attributed self-help as the number one factor.

Discover 7 tips for getting knowledge management right for self-service.

However, even though the implementation of ESS technologies is increasing, organisations still struggle to get employees to use them, especially when they are not being integrated with self-help technologies. In order to deliver better knowledge with these tools, you should start by understanding why users are not using them in the first place.

In the next sections we will explain some of the challenges of knowledge base software usage, including knowledge being irrelevant, hard to find and even hard to understand. We will also outline how ESS paired with self-help technologies can reshape the way you deliver knowledge and get employees to actually use these tools.

When Knowledge is not Relevant…

Make it more contextual. Users want to solve problems quickly so if they get overwhelmed with information that is not relevant to them, they are more likely to step away from the knowledge base and try to reach out to the help desk directly. But there are many ways to make knowledge more searchable and relevant to the user.

By integrating knowledge into existing chatbot technology through your self-help tool, for example, users can interact with it in a more conversational way. Chatbots use natural processing language (NPL) which helps them interpret what users are looking for and identify the right knowledge to deliver while improving the search results.

There are also ways to enable knowledge to become more pervasive, that is, when relevant content finds the user instead. For example, a user that needs to understand the right steps of a business process can be led to directly access the information from the internal system with the integration of a self-help application. This allows external updates to the information without having to go into the application each time.

When Knowledge is Hard to Find…

Focus on the overall experience of the users and not just the knowledge articles themselves.

Let’s start with the example of a user looking for information on how to place a video call. Traditionally, users would search for what they are looking for, and most likely be directed to a lengthy knowledge article. The knowledge article may contain all sorts of information, including topics that are not of interest to the user or written in a simple way. This can be overwhelming and reduces the chances of the users finding the solutions. Using a self-help tool can help create information that users can easily interact with, such as guiding the user to the solution rather than throwing it all at them at once.

Through ESS and self-help technologies you can also provide rich interactive multimedia content, such as­­ embedding video guides directly into the knowledge procedure. This is an essential part of what we call intelligent knowledge flows, which are an automated way to transfer and deliver knowledge, much like interactive decision trees.

Intelligent knowledge flows help service desk agents streamline user interactions. For example, traditionally, if a user calls the IT service desk due to an email issue, the service desk agent would have a detailed diagnostic overview with every possible way they could tackle the issue. This could lead to inconsistent and unpredictable results. Intelligent knowledge flows can help the technicians narrow down solutions by using a programmatic approach. This would not only be advantageous when onboarding new technicians in order to maintain process consistency , but additionally, many operations could be completed by level 1 support instead of escalating (resulting in reduced costs and shift left).

When Knowledge is Hard to Understand…

Offer interactive knowledge that fits the user’s needs­–it’s all in how you deliver knowledge. While traditional, long-format knowledge articles are a way to deliver information, they might not be effective in guiding people to the answers they need.

ESS and self-help tools with functions that allow your users to interact with each other or IT agents and technicians can also encourage them to provide feedback to content creators and subject matter experts. This will help the knowledge management creators to tailor the content as needed.

Knowledge managers can also benefit from specific analytics on users, including where people are spending their time and how, or what types of searches need to be improved. Leveraging this information can help reduce the knowledge gaps between the users and the creators.

Managing and maintaining knowledge and knowledge quality can be a challenge. An ESS platform integrated with self-help can allow for quick and easy content modification and can integrate with other applications to import your existing knowledge flow so it will be instantly available. Also, managers can delegate authority of specific types of content to specific subject matter experts to take some of the weight from the site managers or developers. This ensures users always have the most complete and relevant knowledge available, according to their unique role.

The HDI 2018 Practices & Salary Report states that “61% of support organisations saw an increase in ticket volume over the last year”­­, compared to 55% on 2017. Don’t be one of those organisations. Integrating your ESS with self-help technologies will encourage employees to use them more, increasing productivity and reducing costs.


ISL Online Listed First in the PC Pro Remote Support Software Review

We’re proud to announce that ISL Online has been listed as a leading product in the latest PC Pro review of remote support software, earning 5 out of 5 starts and receiving the “ITPro Editor’s Choice” badge.

In his article the author tries to help readers decide which remote support software is right for their business by focusing on:

Kanguru Recognised Among Top Ten Encryption Solution Providers By Enterprise Security

Kanguru is proud to be named among the Top Ten Encryption Solution Providers by Enterprise Security Magazine for 2018.  Kanguru provides unparalleled data encryption products to help ease the security concerns of organisations around the world, offering complete military grade protection.     

Kanguru Offers A Unique Hybrid Approach To Data Security With KRMC™

Ask any security-conscious organisation what their biggest challenge is, and most will likely admit securing data in today’s digital world.  Ensuring that private data is safe should be a top priority for every organisation given present online threats, but with many options to choose from, how do organisations know what the best choice is for keeping data secure?  Data is the most important asset for any organisation as it drives business and is a key part of its infrastructure. 

Ten Superhero Ways To Protect Your Data From Getting Hacked

Data-greedy villains are constantly lurking in the shadows, ready to take full advantage of their next victim.  They prey on every opportunity they can find to get their hands on personal and sensitive data for their own personal gain. Though online hacking is today’s “Gotham City,” criminals have used similar tactics to breach personal information and scam people and organisations for centuries.