An IT Service desk that's actually simple. It’s time to bridge the gap between IT and business.

Modernise IT and other business functions with a refreshingly easy-to-use, simple-to-configure IT service desk solution in the cloud. Easily transition to a modern, efficient, ITIL-aligned service desk that requires no training and aligns IT with the business.

Our solutions let you set up an IT system that’s simple, efficient, runs like clockwork and is completely personalised to your company’s needs.

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Gartner Peer Insights Customers' Choice  
Voted the customers' choice for ITSM software   


G2 Top Service Desk Software
Recognised as #1 in Customer/User Satisfaction


Everything you need for IT support

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Easy to use and set up

Freshservice's modern and intuitive UI requires minimal to no training, and is customisable to IT and non-IT needs.

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Multi-channel support

Automate tasks and provide support for issues raised via email, self-service portal, phone, chat, or in person

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Gamify your service desk

Turn your service desk into a highly engaging and fun experience for your agents

 
 
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Information at your fingertips

Maintain records of contracts, hardware, software, and other assets, including all details from from acquisition to expiry

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Best rated Mobile App

Leverage the best rated mobile service desk app for iOS and Android and support your high impact employees who are on the road