An IT Service desk that's actually simple. It’s time to bridge the gap between IT and business.
Modernise IT and other business functions with a refreshingly easy-to-use, simple-to-configure IT service desk solution in the cloud. Easily transition to a modern, efficient, ITIL-aligned service desk that requires no training and aligns IT with the business.
Our solutions let you set up an IT system that’s simple, efficient, runs like clockwork and is completely personalised to your company’s needs.
Gartner Peer Insights Customers' Choice
Voted the customers' choice for ITSM software
G2 Top Service Desk Software
Recognised as #1 in Customer/User Satisfaction
Everything you need for IT support
Easy to use and set up
Freshservice's modern and intuitive UI requires minimal to no training, and is customisable to IT and non-IT needs.
Automate tasks and provide support for issues raised via email, self-service portal, phone, chat, or in person
Gamify your service desk
Turn your service desk into a highly engaging and fun experience for your agents
Information at your fingertips
Maintain records of contracts, hardware, software, and other assets, including all details from from acquisition to expiry
Best rated Mobile App
Leverage the best rated mobile service desk app for iOS and Android and support your high impact employees who are on the road