Go beyond the limits of your traditional knowledge base
Support centres keep hearing that “customers would rather help themselves than contact you.” Yet, when your users are provided a knowledge base, it's often ignored or not used at all. So what can you do to get employees and customers to help themselves?
In this HDI quick-start guide, you will learn:
Why traditional user-facing knowledge is failing today
The steps you can take to make your knowledge base better with self-help
How to implement a self-help strategy with the right tools
Download this HDI report and start planning your path to ensure self-help success!