Remote Support for Android

Support Android phones and tablets remotely from your computer.

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Provide Remote Support to Android

Remote Support Android Devices

 
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Start a Session

Operator runs ISL Light for Windows, Mac or Linux to start a new session on a desktop computer.

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Download ISL Light app

Client runs ISL Light app on their Android device and joins a session by using the unique session code.

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Control Android Device

Operator remotely controls the client's Android device.


Support Mobile Devices

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Access any Android phone or tablet remotely from your desktop computer.

  • Securely access any Android device via WiFi/3G/LTE.

  • View the screen of a remote Android device in real-time.

  • Retrieve remote system information (CPU, RAM, battery, etc.).

  • Text-chat with a remote user.

  • Record a remote support session.

  • Troubleshoot and resolve issues at customer's site.

  • Remotely control Samsung devices running Android 4.2.2 or higher and all rooted Android devices.

Mobile to Computer

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Access and control any remote computer from your Android device.

  • Access and control remote computers from your Android device.

  • Use special keys such as Ctrl, Alt, Windows® and function keys.

  • Send Ctrl+Alt+Del to a remote computer.

  • Reboot a remote computer and resume the session.

  • Switch between the left and right mouse click.

  • AES 256-Bit end-to-end encryption.


View Computer Screen on Android

Connect to any Windows, Mac, or Linux computer and control a remote desktop from your Android device.

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Keyboard Shortcuts

Description

Go to Home / Turn the Device On

Go Back

Go to Menu

Windows

Home

Ctrl + Home

Ctrl + Shift + Home

Mac

Fn + Left Arrow

Ctrl + Fn + Left Arrow

Ctrl + Shift + Fn + Left Arrow


Remotely Control Android Devices

Connect from a computer to an Android mobile device.

Remote Support Android Devices

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Remote Access

Access your computers from an Android anytime anywhere.

Access Unattended Remote Computers


Remote Support

Provide efficient technical assistance over the Internet.

Support Remote Computers


File Sharing

Have your shared files always at hand. Access them from your mobile device.

Access Files

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Supported Platforms

  • Android phones and tablets

  • 4.0.3 Ice Cream Sandwich

  • 4.0.4 Ice Cream Sandwich

  • 4.x Jelly Bean

  • 4.4 Kit Kat

  • 5.x Lollipop

  • 6.x Marshmallow

  • 7.x Nougat

  • 8.x Oreo

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Trusted by Samsung

ISL Online has established a strong partnership with Samsung Electronics. As a silver member in the Samsung Enterprise Alliance Program, ISL Online has developed a premium remote access application that empowers full control over Samsung mobile phones and tablets.

Interested in how a regional ERP provider offers mobile remote support to tens of thousands clients? Read the ISL Online case study, one of the few included in the Samsung annual publication of their most valuable partners.

Remote Control Samsung Devices |  Samsung Case Study

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Uninstall ISL Light app

Follow instructions in the pdf to uninstall ISL Light app from your Android device.

Uninstall ISL Light

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Android

Learn More

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Windows 10 Mobile

Learn More