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13 IT Manager Resume Examples [& Templates]

Best for jobs requiring a traditional resume

A professional resume like this one communicates a more formal tone, but it’s unique enough to still leave a favorable first impression.

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Like this template? Customize this resume and make it your own with the help of our Al-powered suggestions, accent colors, and modern fonts.

IT Manager Resume

• Mid-Level IT Manager Resumes
• Senior IT Manager Resumes
• IT Manager Resumes By Role
• Writing Your IT Manager Resume

You can manage technical teams and ensure projects are on time and within budget to deliver software that delights end-users.

You’re a great IT manager; you shouldn’t also have to be great at  writing cover letters or resumes. It can be tough to talk about your technical skills and experience in the right way when either creating or  cleaning up your resume .

Don’t worry—we’ve got you! These IT manager resume samples have helped pros like you  land highly-coveted jobs with companies like Stripe and Uber,  so they’re a great place for you to build a resume online  you can feel good about in 2024.

or download as PDF

Why this resume works

• When you’re an IT manager with a few years of experience under your belt, your IT manager resume must highlight major projects from your past roles. It’s much better to talk about the high-level projects you worked on instead of the smaller one-offs.
• Be sure to mention the scope and impact of your past projects in numbers. Quantifying the impact of your work is the quickest and most impactful way of convincing the person reviewing your resume that you’ll have a similarly large impact in the role for which you’re applying.
• Your  resume objective  should accomplish two things: it should quickly highlight your experience and summarize what you’re looking for in your next IT manager role.

IT Production Support Manager Resume

• As an IT production support manager, it’s vitally important that you demonstrate your ability to provide support through your technical expertise when talking about your work experience.
• Suppose you don’t have a lot of experience and you’re worried about space on your IT production support manager resume . In that case, you should highlight any side projects, activities, or even  resume-worthy hobbies  that you started or worked on to demonstrate your competency. These can be open-source projects, projects for school, or projects you undertook on your own.
• Highlight your accomplishments in support roles to quickly make the case to the hiring manager that you deserve an interview. Did you improve the efficiency of ticket resolution? Build tools to improve customer satisfaction? Make the case that you have a track record of using your technical ability to improve efficiency in a production environment.

IT Services Manager Resume

• If you’re having difficulty, consider how many people you managed, mean time to repair, KPI metrics, and how much you boosted efficiency or revenue. You can also check our  free resume examples  for helpful tips!
• Sometimes, applicants forget to include a  resume skills section  or don’t realize the importance of having one.
• Skills are important because recruiters often use applicant tracking systems (ATS) to filter out candidates who may not be a good fit.
• ATS works by removing applicants whose resumes don’t include enough keywords from a pre-selected list of words and skills. Including 6-10 of your most relevant skills will help ensure your resume isn’t thrown out before a real person has a chance to review it.

Senior IT Project Manager Resume

• In this exceptional senior IT project manager resume, notice how the candidate insists on keeping a clean record of security while at the same time keeping systems running optimally. Choosing such an approach sets you apart from the rest.

IT Infrastructure Manager Resume

• One thing that this IT infrastructure manager resume does exceptionally well is highlighting team and resource management skills. These achievements present you as a team leader and someone employers would easily hire.

Senior IT Manager Resume

• For example, your senior IT manager resume should highlight your first work experience (like the automation of repetitive tasks, with your second work experience detailing your lead in the budgeting process). This is a clear increase in responsibility.
• Again, use metrics when defining the scope of the projects you managed. These metrics can be revenue, budget, team size, and customer adoption. Numbers draw the hiring manager’s eye and are more convincing and easy to read than extensive text.
• Your resume objective  should summarize your career while also demonstrating what you’re looking for in your next IT role. Don’t forget to tailor your objective to each position you apply for by mentioning that company by name!

IT Project Manager Resume

• As an IT project manager, you need to quickly highlight the projects you’ve successfully managed in your past roles. Again, be sure to quantify your impact whenever possible.
• For example, “Created alignment with executive leadership…” shows you can communicate and work alongside leadership teams to achieve desired outcomes through the projects you manage.

IT Application Manager Resume

• Demonstrate this command in your work experience section and make it count! Don’t sweat it if you’re fuzzy on these details; try our  free resume helper  to get all of your sections in tip-top shape.
• If you’ve had the opportunity to manage other team members, explicitly mention the size of those teams on your IT application manager resume . People management experience will help you stand out amongst the hundreds of other applicants for the role you’re applying for.
• Be sure to talk about the size of the applications you worked on, either revenue or number of users. Also, mention the teams you worked with to build these applications (engineering, executive leadership, or sales). 

IT Program Manager Resume

• When you’ve got lots of work history, we recommend ordering it in a  reverse-chronological resume format  to emphasize increased job responsibilities throughout your career.
• Job titles you held early in your career may no longer have a place on your resume, particularly if you held the position 10+ years ago. Save it for the interview!

IT Operations Manager Resume

• We don’t always recommend using a  resume summary ; that said, do include it if you boast 10+ years in your field or have some noteworthy specializations you’ve honed over the years.
• If you’re short on time or can’t tailor your summary to every  job description , it’s best to leave it off your IT operations manager resume altogether.
• Tailoring includes listing the specific job title, company name, and your brag-worthy expertise within this short paragraph.

IT Asset Manager Resume

• Use active verbs like “monitored” and “evaluated” to start your work experience bullet points.
• Enlist numbers to discuss your impact: for example, the money you saved and any reductions you made in security breaches.
• Try an appealing  resume template  that visually matches your qualifications.
• Opt for professional colors like dark blue or gray to express stability, reliability, and order. Just don’t overdo it. A touch of color goes a long way, and our  handy resume checker  goes even further in removing all doubt!

IT Delivery Manager Resume

• It’s best to have a combination of skills such as GitLab, Google Workspace, TestRail, and Splunk together. This shows the employer that you’re well-versed in managing various IT aspects of a system and can test and monitor software releases with detail.

IT Audit Manager Resume

• Start designing your IT audit manager resume by choosing the official template to stand out as a formal and serious candidate. Next, highlight quantified bullet points from your career that have created a great impact like “18% decrease in audit discrepancies.”

Related resume guides

• Java Developer
• Network Engineer

Tailor Your IT Manager Resume to Match the Needs of Your Clients

You’re in IT—we don’t need to tell you that AI resume scanners are prevalent. Fortunately, there’s one way to get around them, and it’s to make sure that your resume matches the most important parts of the job description: the skills and the job responsibilities .

However, as an IT manager, your responsibilities are so diverse that you have a to-do list that’s a mile long, and that’s on a regular day. How do you condense them into a short resume? Start by checking out the responsibilities most often found in job descriptions.

• Lead a team of software engineers, including overseeing daily tasks and setting quarterly targets
• Oversee the development of a comprehensive IT strategy from initial planning stages to full deployment
• Manage the budget for the IT department, including comprehensive reporting and analysis to lower expenses
• Oversee the design, implementation, and maintenance of IT systems, networks, and infrastructure
• Monitor system performance across five remote locations, proactively addressing issues and suggesting solutions
• Ensure full compliance with data security and privacy laws across the entire IT department

Adding skills to your IT Manager resume

1. Focus on your IT manager skills

When you’re trying to  create a resume , it’s highly recommended that you focus on your IT manager skills. Keep in mind that recruiters at top companies can receive hundreds of resumes for a single position in a short time, which is why it’s important that your IT manager resume is well-written, easy to digest, and highlights necessary pieces of information.

As recruiters weed through resumes, they take numerous steps to sort them. The main steps most recruiters adhere to when sorting resumes include:

• 1. Sending the resume through an applicant tracking system software to scan for prerequisites and filter those resumes that don’t fit
• 2. Reviewing a candidate shortlist and inspecting the information that an ATS could miss
• 3. Sending the strongest applications to the hiring team for further review
• 4. Contacting top candidates for interviews

Before sending in your resume, you must understand how applicant tracking software works. After your resume reaches the company you’re applying to, the first thing that occurs is a scan through the ATS, a type of software that searches for specific keywords in the resume and gets rid of applicants who don’t offer the skills the position requires. If you want to beat the ATS, it’s highly recommended to input the essential skills section into your resume.

While you can include hard and soft skills in various ways, a simple method for listing the right skills is to review five to seven job descriptions of IT managers. These descriptions should contain terms and phrases that relate to various hard and soft skills. Placing these skills into your resume should make it easier to get through the ATS. The most important skills to include in an IT manager resume include:

• Project management
• Understanding of SDLC, JavaScript, and Python software
• Analytical thinking
• Agile and lean methodologies
• APIs, network infrastructure, server infrastructure

These  resume skills  are essential because they cover most of the technologies, management methodologies, and expertise you’ll need when performing everyday IT management tasks.

2. Format your IT manager resume correctly

Your IT manager resume format is also essential for your ability to obtain a job for this specific position. In general, your contact information, job title, skills, and education details should be included. Your name should be in a larger font at the top of the page. Avoid fancy colors or overly-playful font styles.  Keep it classic and professional .

The  resume format  you use matters because recruiters and managers have a basic structure in mind when sorting through resumes, which means that  resumes that aren’t formatted correctly could be rejected  immediately.

Some tips and suggestions to follow when formatting your resume:

• Your resume should be one page
• Use bullet points for work experience
• Mention the IT manager role you’re seeking
• Avoid using icons and images
• Don’t have any grammatical or punctuation errors
• Determine if an objective/summary is needed

These suggestions will help you make your resume format ATS-friendly, which substantially increases the likelihood that your resume will get through the ATS software, after which recruiters will review it. Remember that three resume formats can be used when making an IT manager resume: reverse-chronological, functional, and combination/hybrid.

Each format has its own set of pros and cons, of which you should be aware. For instance,  the reverse-chronological format is the most popular option in 2024  and is preferred by most recruiters. However, this format isn’t great for someone lacking extensive work history.

If you’re applying for an IT manager position, you likely have at least some work history, which would make the reverse-chronological format ideal for your situation. While the functional format effectively emphasizes position-related skills, recruiters aren’t as familiar with the layout, which could weigh against you when resumes are being sorted.

Writing an IT manager resume objective

When you’re applying for an IT manager position, it’s possible to include a  resume objective  or summary. Even though these statements are optional and aren’t always beneficial, there are some situations where you would benefit from placing a summary or objective in your IT manager resume.

A  resume summary  is a statement that consists of two to three sentences that summarize your skill set and work experience. If you’ve been working in the IT industry for many years, a summary can help you highlight the knowledge and expertise you’ve developed over that time.

A resume objective can also be comprised of two to three sentences but is focused more on the qualifications you have and why you’re interested in the IT manager role. Along with prominently displaying the experience you’ve cultivated, a resume objective helps tell recruiters exactly what you’re looking for in an IT manager role.

Even though a resume objective or summary can help you land a job in some situations, you don’t have to include one of these statements on your resume. Recruiters tend to spend 10 seconds or less looking at a resume, which means that it’s important that they get to the resume’s skills, work experience, and education areas before they lose interest. If your resume objective is vague or difficult to parse, you could hurt your chances of getting the job.

• “Ample experience managing projects in past jobs. I want to earn a job that allows me to implement my skills.”
• “IT manager with 6+ years of experience using Python and managing IT projects that increased company revenue by $1.5M. I’m searching for a position that allows me to collaborate with Apple analysts, developers, and company executives.”

3. Give data and statistics to show your impact as an IT manager

The most effective way to  build a resume  as an IT manager is to provide data and statistics that display the impact you’ve had as an IT manager in your recent positions. Above all, recruiters want to see quantitative data to determine how hiring you will benefit the company’s bottom line.

Quantifying the work you’ve done will allow you to set yourself apart from the competition. Many fellow applicants will have similar qualifications and experience, which is why it’s important to find a way to put your resume ahead of the rest. When writing the bullet points for your job description, make sure that you avoid any vague generalizations. Some ways to quantify your impact as an IT manager:

• Mention how much revenue increased as a result of the technical projects you worked on at a previous job
• Discuss the large-scale IT projects you managed and how they came in under budget by a specific amount
• Describe how improvements you made to network servers enhanced application speed by a certain percentage
• Talk about an IT project you managed that involved developing a software application that can handle millions of concurrent users
• List how many hours each week you spent troubleshooting

A few examples of strong bullet points for past work experience include:

• Met 95% of project deadlines by mitigating all engineering hurdles and roadblocks
• Provided remote troubleshooting to customers over the phone with a 90% success rate, resolving calls in less than 7 minutes
• Managed 3 essential projects that facilitated more than $5 million in annual revenue

4. Tailor your resume for each IT manager job

The fourth method you can use to  polish your resume  is to tailor it to each specific IT manager position. You shouldn’t use a one-size-fits-all approach when  writing your resume . While such an approach allows you to send out more resumes in a short time, recruiters can tell when applicants have made a careless or hasty effort.

Even though it takes longer, tailoring your resume to every IT manager position you apply to will make your resume stand out when viewed by recruiters. You can perform extensive customization on your resume in the following sections:

• Job description bullet points
• Objective/summary sections

IT manager resume

You can customize your resume for an IT manager role by providing in-depth information about your experience as an IT manager. As mentioned previously, use quantitative data to talk about the teams you’ve managed, how much revenue you drove, and how the projects you led benefited the company. The skills you emphasize should include those needed for the IT manager position, which extends to knowledge of various operating systems and project management skills.

IT project manager resume

When applying for an IT project manager job, detail the projects you’ve managed in previous employment. Include quantitative data that displays how successful these projects were. Along with hard skills, make sure that you include soft leadership skills essential for a project manager, including delegating tasks to team members and communicating with executive leadership during a project.

Senior IT manager resume

When customizing your work experience bullet points, it’s important to  show  how your responsibilities have increased from position to position. Metrics are a great way to customize your senior IT manager resume. These metrics can include everything from saving on the budget and revenue to customer adoption and team size. Including a detailed objective can also inform recruiters  why  you want the position in a manner that could set you apart from other applicants.

IT production support manager resume

When applying for a support manager job, you should customize your IT production support manager resume by highlighting  how  you used your technical expertise to provide IT support in previous employment. Even if you don’t have extensive experience, you should mention any tasks you’ve performed that display your technical expertise, including developing software that enhanced customer satisfaction and increased efficiency with ticket resolutions.

IT application manager resume

If you’ve worked with or managed IT applications in the past, customizing your IT application manager resume for this specific position involves showing how you implemented new features and improved applications in your previous roles. Consider mentioning the number of users for the previous applications you developed. If you have some experience as an application manager, note how many team members you managed at a given time.

IT program manager resume

Some of the most important skills for your IT program manager resume include budgeting knowledge, project management skills, negotiation capabilities, and strategic thinking. If you’ve had multiple IT jobs over the past 10-15 years, it’s important to show how your responsibilities have increased as you’ve moved from one role to another. Start with the last job you had, using the reverse-chronological format.

IT services manager resume

When applying for an IT services manager role, numbers are essential and help customize your IT services manager resume. The metrics you use to highlight past success as a services manager include time-to-repair, the number of people you oversaw, KPI metrics, and revenue boosted. Your skills should emphasize networking infrastructure, technical reporting, digital security, and troubleshooting, all of which could be keywords that applicant tracking software seeks.

IT operations manager resume

As an IT operations manager, you will be responsible for ensuring that all services and infrastructure work securely and reliably. You can customize your IT operations manager resume by going into detail about the tech projects and processes you’ve overseen in past jobs. Any experience in data analytics and cyber security should also be highlighted in the work experience or resume objective sections.

IT asset manager resume

As an IT asset manager, you will be tasked with managing and protecting all of the company’s IT assets, including processes, systems, and hardware. Important skills include asset procurement, asset lifecycles, international logistics, and forecasting.

You should customize each aspect of your IT asset manager resume to showcase your leadership abilities and above-the-board integrity. Include any statistics or information in your work experience showing that you’re trustworthy when handling company assets.

Key points for your IT manager resume

Polish and perfect your IT manager resume:

• Focus on your IT manager skills and keywords to get through the ATS
• Format your IT manager resume properly by using bullet points whenever possible, keeping it to a single page, and using the reverse-chronological order
• Write an IT manager resume objective or summary if you intend to customize it to the role
• Provide prospective employers with data, statistics, and metrics that highlight your dynamite impact as an IT manager

Great job in taking your IT manager resume seriously! You cared enough to stick with us to the end, but it’s the beginning of a bright future for you.

If you need any help with your resume, we invite you to use our  free resume checker  to upload your current resume and check it against our AI-powered tips. You can also benefit from our  AI resume builder , making it a cinch to develop an effective resume from scratch.

14 IT Support Resume Examples for 2024

As a hiring manager, I know a strong IT support resume opens doors. This article delivers proven examples and strategic advice for job seekers. Learn to showcase technical skills and experience effectively. We will cover essential certifications, relevant experience, and how to highlight problem-solving abilities. A clear, good resume sets you apart in the IT industry.

• 19 Oct 2024 - 1 new resume template (IT Solutions Consultant) added
• 14 Sep 2024 - 1 new section (Showcase leadership and growth) added
• 14 Aug 2024 - 1 new resume template (IT Support Network Engineer) added

  Next update scheduled for 13 Nov 2024

Here's what we see in standout IT support resumes.

Highlighting Impact With Numbers : The best resumes show impact with numbers like resolved 100+ weekly tickets , reduced system downtime by 30% , cut support call duration by 25% , and managed IT inventory of 500+ devices . This helps you show how you help save time and money.

Matching Skills With Job Descriptions : Include skills on your resume that you have and are mentioned in the job description. Some popular ones are network troubleshooting , hardware configuration , ticketing systems proficiency , Microsoft Office expertise , and system updates . Choose the ones that fit you and the job.

Understanding Current Technology Trends : Show that you know current trends like cloud computing basics . This can make your resume more relevant. Decide what skill or trend you can show that is in demand in your industry.

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IT Support Resume Sample

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Where to list education

As someone looking for IT support roles, you should list your education based on your recent academic activities. If you have newly finished a degree or a relevant certification, place this at the top of your resume. This shows employers your latest training in technologies and systems support. On the other hand, if you have been in the workforce, lead with your experience and follow with your education, indicating relevant IT coursework or programs.

Highlight technical expertise

You must show your technical skills in computer repair, troubleshooting, and help-desk support on your resume. List key skills, like network support or familiarity with help-desk software upfront. A bullet point format can help you keep this section clear and easy to read.

IT Support Analyst Resume Sample

Ideal resume length.

Keep your resume concise. You are advised to limit the length to one page, which is enough to display your skills and experience effectively. This is especially vital if you have less than a decade of experience in IT support roles. Present only the most relevant information that matches the job you're applying for.

For those with more extensive experience, stretching to two pages is acceptable. Use this space to detail significant achievements and responsibilities that show your ability to resolve technical issues and support users. Remember, quality outweighs quantity – ensure your most compelling qualifications and experiences are on the first page to capture attention quickly.

IT Support Technician Resume Sample

Showcase problem-solving ability.

In IT support, your ability to solve problems is crucial. Your resume should have examples of when you resolved technical issues or improved system efficiency. Use metrics or specific situations to demonstrate your impact, such as 'reduced system downtime by 20%' or 'streamlined support ticket response time.'

IT Support Specialist with Networking Specialization Resume Sample

Beat the resume screeners.

When you apply for it support roles, your resume might first be read by a computer program called an Applicant Tracking System (ATS). To get your resume seen by a human, you need to make sure it can pass through this system.

Here are some ways to make your resume ATS-friendly:

• Use keywords from the job posting. Look for specific terms like 'troubleshooting', 'technical support', and 'help desk' and include these in your resume.
• Make sure your resume format is simple. Use a standard font, avoid images and stick to text. This makes it easier for the ATS to read your resume.

By following these tips, you increase the chance that your resume will be seen by the hiring manager.

Junior IT Support Resume Sample

Make your resume fit the job.

When you apply for a job in IT support, you need to show you have the skills that match what the job needs. To do this well, focus on specific experiences and skills that are right for this kind of work. Remember, every detail you put in should help show you're a good fit for the job.

• Highlight your problem-solving skills by mentioning how you've used certain software or tools to fix issues. For example, Resolved 50+ weekly user issues using Zendesk .
• For a job where you will help others with their tech problems, list any past work where you've helped people understand and use technology better.
• If you're coming from a different job, think about things you did there that are similar to IT support tasks. Maybe you helped your team with their computers or software. Put these examples in your resume.

Senior Technical Support Engineer Resume Sample

Show achievements, not tasks.

You might think listing out every task you have handled in IT support will show your capabilities, but it's your achievements that truly shine on a resume. Focus on what you've accomplished—it tells a clearer story of how you solve problems and add value. Remember, you want to stand out as a contributor, not just as someone who followed instructions.

Instead of simply stating you 'managed IT requests,' illuminate your impact with specifics. For example:

• Before: Managed incoming IT support tickets.
• After: Boosted customer satisfaction by 30% through rapid and accurate resolution of 50+ weekly IT support tickets.

Transition from listing tasks like 'installed software updates' to showcasing your achievements:

• Before: Installed software updates for company computers.
• After: Ensured 100% uptime and protected against security threats by conducting weekly software updates for all company workstations.

Lead IT Support Engineer Resume Sample

Use dynamic verbs for impact.

When you showcase your skills in IT support, using dynamic verbs helps me understand the value you bring. Strong verbs give life to your experiences and make your resume stand out. For someone in your field, it's key to show not just what you did, but how well you did it. This makes a big difference to hiring managers like me.

Consider the verbs you choose as the colors you use to paint a picture of your past work. Here's a list tailored for IT support roles:

• To show problem-solving skills, use: troubleshooted , resolved , repaired , diagnosed , recovered .
• To display customer service excellence: assisted , supported , guided , educated , provided .
• For project management and organization: coordinated , implemented , managed , organized , scheduled .
• To demonstrate technical skills: configured , installed , upgraded , integrated , maintained .
• To highlight teamwork and collaboration: collaborated , contributed , partnered , liaised , engaged .

Want inspiration for other action verbs you can use? Check out synonyms to commonly used action verbs like Selected , Contributed , Handled , Oversee , Participate .

Systems Support Manager Resume Sample

Key skills for it support roles.

When you apply for IT support roles, your resume should make it easy for hiring managers to see your technical abilities. Here's how you can show your strengths:

• Include a dedicated skills section at the top of your resume. This helps your resume pass Applicant Tracking Systems (ATS) that scan for keywords.
• List the hard skills and tools you are good at. Pick those that match the job you want.

You don't need to list every skill you have. Focus on the ones that are most relevant to IT support. Here are some you might include:

• Technical support
• Help desk experience
• Knowledge of operating systems , like Windows or macOS
• Network troubleshooting
• Hardware setup and configuration
• Software installation and problem-solving
• Understanding of security practices
• Remote support tools
• Customer service skills for tech issues
• Diagnostic tools

Put these skills in your resume's skills section or mention them in your work experience. This shows how you have used them in real jobs. Remember, it's better to have a few strong, relevant skills than a long list that doesn't match the job.

IT Support Administrator Resume Sample

Showcase leadership and growth.

When you apply for IT support roles, showing how you've grown into leadership positions can make a strong impact. It tells hiring managers not only that you're skilled, but also that you're recognized for your abilities and trusted to guide others. Here's how you can show this on your resume:

• Include job titles that reflect upward movement, like 'Senior IT Support Technician' after 'IT Support Technician,' to show you've been promoted.
• List any team projects where you were the lead or point of contact. This could be something like 'Led a team of four in deploying a new company-wide software update.'

You can also include bullet points that reflect leadership tasks, even if your job title didn't change. Consider these examples:

• Training new staff on troubleshooting protocols and customer service techniques.
• Overseeing the migration of company data to a new secure cloud-based system, ensuring minimal downtime.

Think back on times when you took the lead on projects or were asked to manage tasks that affected your team or company. These are good signs of leadership and can set you apart from other applicants.

IT Help Desk Manager Resume Sample

Highlight leadership in tech support.

When you're applying for support roles in technology, showing evidence of leadership can set you apart. Think about times you've taken the lead on projects or been recognized for your work.

• Managed a team of junior support technicians to streamline issue resolution processes, resulting in a 20% decrease in average ticket resolution time.
• Received 'Employee of the Month' for exceptional leadership during a critical system upgrade, ensuring minimal downtime and maintaining team morale.

Remember, promotions show that you have grown and taken on more responsibility. Reflect on your career and list any upward moves you've made.

• Promoted from support technician to senior technician after 12 months due to outstanding problem-solving skills and consistently high customer satisfaction ratings.
• Elevated to a lead role within the IT support team, overseeing complex issue resolution and serving as a point of escalation for challenging cases.

IT Support Network Engineer Resume Sample

Highlight your impact with numbers.

When you apply for an IT support role, showing your impact with concrete numbers can make your resume stand out. Numbers help hiring managers see the real value you brought to previous positions. Think about how you can quantify your achievements.

Here are some ideas:

• Include the percentage of ticket resolution improvement you contributed to by implementing a new process or tool.
• State the number of end-users you supported in your last role to give a sense of scale of your responsibilities.

Even if you're unsure of exact numbers, you can estimate. Consider these:

• The average call response time you achieved, and how it compares to the team or company average.
• Any cost savings from negotiating contracts or finding more efficient solutions.
• The percent decrease in system downtime after you led a critical update or maintenance initiative.
• Training sessions or workshops you conducted and how many colleagues you helped to upskill.
• The number of new software or systems you introduced to your team, leading to increased productivity.
• If you contributed to documentation, measure the number of articles you wrote or updated.
• Show how you improved customer satisfaction by including customer service scores or feedback ratings .
• Detail any projects completed under budget and ahead of schedule.

Use these metrics to demonstrate your efficiency and effectiveness in IT support. Remember, quantifiable achievements can give a clear picture of your abilities and the benefits you can bring to a new company.

IT Solutions Consultant Resume Sample

Small companies vs big corporations.

When applying to small companies or startups, highlight your adaptability and willingness to take on multiple roles. It is good to mention skills like troubleshooting various software issues and providing remote support. You can also add that you are comfortable working in fast-paced environments where priorities change quickly.

For example, you might say you are skilled at "handling both hardware and software issues in tight-knit teams" or "providing quick solutions to unexpected problems." Mentioning experience at small businesses or startups like Shopify or Asana can be a plus.

When applying to larger corporations, emphasize your expertise in specialized areas. Big companies like Google or Microsoft look for deep knowledge in specific systems and tools. Highlight your experience with enterprise-level support systems and mention any certifications. You can say you have "extensive experience managing large-scale IT infrastructures" or "certified in ITIL for managing service delivery."

•   Desktop Support Engineer Resume Examples
•   Cloud Support Engineer Resume Examples
•   Application Support Engineer Resume Examples
•   IT Production Support Manager Resume Examples
•   Desktop Support Resume Examples
•   Technical Support Engineer Resume Examples
•   Customer Support Specialist Resume Examples
•   Production Support Engineer Resume Examples

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Resume sample #1, resume sample #2, resume sample #3, it support analyst, resume sample #4, it support technician, resume sample #5, it support specialist with networking specialization, resume sample #6, junior it support, resume sample #7, senior technical support engineer, resume sample #8, lead it support engineer, resume sample #9, systems support manager, resume sample #10, it support administrator, resume sample #11, it help desk manager, resume sample #12, it support network engineer, resume sample #13, it solutions consultant, resume sample #14, additional resources, questions get in touch.