case study in dswd

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Assistance to Individuals and Families in Crisis

PROTECTIVE SERVICES DIVISION Crisis Intervention Section Telephone Nos. ( 074) 661-0430 local 25005 Ms. Judith de Guzman, Head

I.      ABOUT THE PROGRAM/SERVICE

Immediate response to cases of individuals and families in crisis situation through the provision of food, material and financial assistance.

II.    WHO MAY AVAIL OF THE PROGRAM/SERVICE:

Walk-in clients and referrals from LGUs/ Hospital/ Other Agencies/ Concerned Citizens

III.   REQUIREMENTS:

1. Social Case Study Report from the Provincial/City/ Municipal Social Welfare and Development Officers.

2. Certification from the Barangay Captain as indigent client or any valid ID

Additional Documents for:

• Medical Assistance:

1. Medical Abstract/ Medical Certificate or any Medical Record issued by the attending Physician indicating initial or final diagnosis of the patient and the medical procedure required including request for laboratory examination

2. Hospital Bill or Billing Statement if hospitalized

3. Doctor’s Prescription

• Burial Assistance:

1. Photocopy of Death certificate.

2. Funeral Contract, if necessary.

• Transportation Assistance:

>Police Blotter in the absence of ID or Barangay Certificate for clients victim of pick pockets, illegal recruitment and the like.

> Written referral from legislator or chief of staff if funding is chargeable against Priority Development Assistance Fund (PDAF) managed by DSWD.

IV.     AVAILABILITY OF THE SERVICE:

MONDAY to FRIDAY at 8:00 o’clock in the morning until 5:00 o’clock in the afternoon

V. HOW TO AVAIL OF THE SERVICE:

Note: for petty cash fund – follow steps 1 to 5 and 10. ** clients in critical cases i.e. needing immediate medical intervention and strandees

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ASSISTANCE TO INDIVIDUALS/FAMILIES IN CRISIS SITUATION (AICS)

The Assistance to Individuals in Crisis Situation is a social safety net or a stop-gap mechanism to support the recovery of individuals and families from unexpected crisis such as illness or death of a family member, and other crisis situations.

The Crisis Intervention Unit is a special unit operating as an action center to immediately respond to cases of individuals and families in crisis situations. It provides integrated services such as immediate rescue/ and protection provision of direct financial and material assistance, augmentation during disaster and referrals for immediate medical, legal, psycho-social services.

The CIU also operates through the DSWD Social Welfare and Development Teams in the different provincial clusters in the region which accepts target clienteles categorized as either walk-in, rescued and referred clients such as Individuals and families with no adequate means to provide for medical, transportation, burial and other immediate needs,  Abandoned, abused and exploited adults and children.

• ABOUT THE SERVICE

Immediate response to cases of individuals and families in crisis situation through the provision of financial and material assistance.

• WHO CAN AVAIL OF THE SERVICE

Walk-in-clients and referred clients who are in crisis situation based on assessment of social worker.

• REQUIREMENTS:

Documents for medical assistance:

• Medical abstract/medical certificate
• Prescription, Laboratory Request, Final Hospital Bill
• Brgy. Indigency or Residency of claimant
• Valid id of claimant
• Social Case Study Report from the City/Municipal  Social Welfare and Development Officer (For hospital Bill)

Documents for burial assistance:

• Certified true copy of death certificate
• Funeral Contract
• Indigency or Residency of claimant
• Valid ID of claimant

Document for educational assistance:

• Registration form or Certificate of Enrollment
• Validated School ID of the student
• Aba Model Rules 1.18 E

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Processing of Assistance to Clients of DSWD Crisis Intervention Unit

A.    SCHEDULE OF AVAILABILITY OF SERVICE

8:00 a.m. TO 5:00 p.m. without noon break

B.     WHO MAY AVAIL OF THE SERVICE

 Person needing social welfare development assistance

•   Individuals/families in crisis situation
• Who have not yet availed of CIU assistance during the year.
• Who are indigent as certified by the Barangay Chairman of the area  where they resides.

C.    REQUIREMENTS

 For Hospitalization/Medical Assistance

•   Clinical Abstract and/or
• Medical Certificate with license/PTR No. of the attending physician
• Prescription (for medicine)
• Laboratory Request/Medical Procedures (recommended by the attending Physician)
• Billing Statement (for hospital bill)
• Social Case Study Report from LGU (optional)
• Barangay Certification/Indigency/ any valid ID of the patient or his/her representative (e.g. driver’s license, postal, school, voters and senior citizen ID)
• Referral/Endorsement letter from legislator, if applicable.

2.      For Burial Assistance

•   Registered Death Certificate
• Funeral Contract
• Permit to Transfer (transport of cadaver)
• Barangay Certificate/any valid ID
• Social Case Study report from LGU (optional)
• Referral/Endorsement Letter from legislator, if applicable

3.      For Transportation Assistance

• Barangay Certification/Indigency/any valid ID
• Referral/Endorsement letter from legislator, if applicable

4.      Educational Assistance

• Certificate of Enrollment
• Social Case Study Report (optional)

D.    PROCESSING TIME

1.      For cash outright

• Maximum of 45 minutes per client

2.      For issuance of guarantee/referral letter

• Maximum of 15-20 minutes per client

3.      For processing of check

• Three (3) to five (5) days

E.     HOW TO AVAIL OF THE SERVICE

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Enhancing Community-Driven Development through Convergence: A Case Study of Household- and Community-Based Initiatives in Philippine Villages

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The study examines the Philippine government’s convergence initiative, and how it relates to community-driven development (CDD) that can impact rural communities in the Philippines.

• US$26.00 (paperback)

Through case studies, the study looked at the interactions among the three major development assistance programs implemented by the Department of Social Welfare and Development (DSWD), namely, KALAHI-CIDSS National CDD Program, Pantawid Pamilya Pilipino Program, and Sustainable Livelihood Program. The study also assessed the coordination between DSWD programs and development interventions of other national government sector agencies. The above two approaches were identified in the study as household-focused and community-focused convergence strategies.

• Executive Summary
• Introduction
• Background to the Study
• The KALAHI-CIDSS National Community-Driven Development Program
• Comparison of the Household-Focused and Community-Focused Convergence Strategies
• Study Results: Household-Focused Convergence
• Study Results: KC-NCDDP Community-Focused Convergence
• Opportunities for Harmonizing KC-NCDDP and Bottom-Up Budgeting Procedures
• Lessons Learned and Implications for Policy and Practice

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DSWD Program

How to Apply DSWD Death and Burial Assistance Cash Aid

The death of a loved one is always a difficult time. But it can be even more difficult when you’re struggling to cover the funeral’s costs financially. Thankfully, the Department of Social Welfare and Development (DSWD) offers death and burial assistance to help ease the burden. 

The DSWD Death Assistance or DSWD Burial Assistance is a cash aid grant that aims to assist indigent families with funeral expenses. It is part of the Assistance to Individuals in Crisis Situations and it is available to all Filipino citizens, regardless of age, gender, or religion. To apply, you will first need to be qualified for the program.

Also Read: How to Apply DSWD Educational Assistance Cash Aid

The post will go over what is needed for a person to apply for said assistance and what the benefits are should one be approved. It’ll also touch on how much DSWD buries an individual and what it covers funeral-wise so that families know exactly what they’re getting into before making an application. Hopefully, this post will provide some much-needed clarity during a difficult time.

Table of Contents

What Is DSWD Death And Burial Assistance

The Death and Burial Assistance program is a Social Amelioration Program of the Department of Social Welfare and Development. It provides financial aid to low-income families for the burial expenses of their deceased loved ones. The program is for needy Filipino citizens who die due to natural causes, such as illness, and not due to violence or crime. 

The assistance is in the form of a cash grant that can be used to cover funeral expenses such as the cost of the coffin, transport, food, and other related expenses. To be eligible for this assistance, applicants must be residents of the Philippines and provide proof of indigence or poverty. They must also provide proof of the individual’s death, such as a death certificate or obituary notice. 

The DSWD Death and Burial Assistance is one way that the government supports those struggling to make ends meet. It helps to ease the burden of funeral costs and allows families to focus on grieving during this difficult time.

What Are The Benefits Death and Burial Assistance from DSWD

The DSWD Death and Burial Assistance Program provides a one-time payment of PHP 10,000 to help with funeral expenses. This can be used for items such as a casket, funeral services, wake, burial plot, interment fees, transportation, etc.  

What Are The Requirements for Death and Burial Assistance from DSWD

• One of the requirements for DSWD death and burial assistance is a death certificate. This should be obtained from the hospital or doctor who pronounced the death. A certificate from the imam is also required if the deceased is a Muslim.
• The funeral contract is another requirement for DSWD death and burial assistance. This document outlines the arrangements made for the funeral, including the date, time, place, and cost. It should be signed by both the funeral home and the deceased’s family.
• A statement of account from the funeral home is also required. This document itemizes the costs associated with the funeral arrangements.
• In addition, a certificate from the barangay is needed to apply for DSWD death and burial assistance. This document certifies that the deceased was a resident of the barangay and that their bereaved family members are also indigent residents. A transfer permit from their previous barangay is also required for those who died outside of their residence. For deaths due to COVID-19, a quarantine permit from their place of isolation is needed instead of a transfer permit.
• A promissory note may also be required in cases where there are remaining expenses after DSWD death and burial assistance have been paid out. This document signifies that the bereaved family agrees to repay any remaining balance within six months from the date of the release of funds. 
• Lastly, a social case study report (SCSR) prepared by a trained social worker is needed to assess eligibility for other forms of social protection services provided by DSWD. 

How To Process the Death/Burial Assistance Program

Please follow these simple steps in terms of the procedure for getting death and burial assistance from DSWD:

Step 1: Screening – Screening is the first step in applying for the DSWD Death/Burial Assistance Program. During this phase, you will be required to submit certain documents so the agency can determine if you are eligible for assistance.

Step2: Assessment – The social worker will ask for basic information about the deceased and the family’s socio-economic status. Once the social worker has the necessary information, they will determine if the family is eligible for the program. 

Step 3: Payout – The final step is the payout, which a Cashier does. The Cashier will issue a check to the authorized representative of the family, who can then use it to pay for funeral expenses. 

Video: REQUIREMENTS 2022 FOR MEDICAL/HOSPITALIZATION, BURIAL, AND EDUCATIONAL ASSISTANCE

This video is all about the different requirements that the Department of Social Welfare and Development has for those who need medical assistance, hospitalization, or burial services and those who need help with their education. If you need any of these services, be sure to watch this video to know exactly what you need to do to get the help you need.

Frequently Asked Questions 

Here are some FAQs about the burial assistance program and death assistance from DSWD:

1. Where Can I Get Burial Assistance In The Philippines?

In the Philippines, several government-run programs provide financial assistance for burial expenses. The most well-known of these is the Department of Social Welfare and Development’s (DSWD) funeral assistance program. Under this program, eligible indigent families can receive up to PHP 10,000 to help cover funeral costs. 

2. How Do I Avail DSWD Burial Assistance?

DSWD provides funeral and burial assistance to needy individuals through its various programs. To avail of this assistance, you will need to submit the following documents: 

• Funeral Agreement.
• Certificate of Registered Death.
• Transfer permission/Health clearance (for transfer of cadaver)
• Letter of Referral (if applicable)
• Certificate of Indigence from the Client’s Barangay.
• Any legitimate client ID.

3. What Is Burial Assistance?

Burial assistance is a type of financial assistance that helps cover the costs of a funeral. In the Philippines, burial assistance is provided by the Department of Social Welfare and Development (DSWD). Assistance can be used to cover the costs of a coffin, transportation, food, and other expenses.

4. How Do I Claim Senior Death Benefits In The Philippines?

To claim senior death benefits in the Philippines, you must visit your nearest DSWD office. You will need to bring the deceased senior citizen’s identification card and death certificate. Only the beneficiary or the one who took care of the deceased can claim the benefits. Once at the office, you must fill out a form. After filling out the form, you will then be able to claim the benefits.

5. When Will I Receive The Death And Burial Financial Assistance”?

DSWD will release the death and burial financial assistance in one day if the amount is less than 10,000 PHP. If the amount is more than 10,000 PHP, DSWD will release the death and burial financial assistance in 3 to 5 days. DSWD will release the death and burial financial assistance through bank or cash. 

6. Who Can I Call To Ask About The DSWD Death And Burial Assistance Program

If you are interested in learning more about this program, you can call the DSWD hotline at 0943 464 8026 or 0932 933 3251. The hotline is available 24 hours a day, seven days a week, and DSWD staff will be able to answer any questions you have about the program. You can also visit the DSWD website for more information.

7. What Are The Qualifications For The DSWD Death And Burial Assistance Program?

To be eligible for this program, you must meet the following criteria: The deceased must be a Filipino citizen.The death must have occurred in the Philippines.The family of the deceased must be indigent.The funeral must be held within seven days of the death. 

8. How Much Does The DSWD Death And Burial Assistance Program Provide?

The DSWD provides up to 10,000 PHP for funeral expenses. This money can be used to cover the costs of a coffin, transportation, food, and other expenses.

9. What Are The Documents Needed For The DSWD Death And Burial Assistance Program?

To avail of this assistance, you will need to submit the following documents: Funeral Agreement, Certificate of Registered Death, Certificate of Indigence from the Client’s Barangay, Any legitimate client ID.

The Department of Social Welfare and Development (DSWD) provides death and burial assistance to the families of qualified beneficiaries. The program offers a maximum amount of PHP 10,000.00 for funeral expenses. Funeral assistance may be used to cover costs such as a casket, embalming, grave digging, flowers, and other related expenses. 

The agency should be contacted as soon as possible after a family member’s death so they can provide financial assistance for the funeral. DSWD will also investigate to assess the family’s need for assistance. If you need death or burial assistance, please contact your local DSWD office .

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The Haven – Regional Center for Children

I. Program Overview

Children in Need of Special Protection (CNSP) with experiences of physical, psychological, or sexual abuse, neglect, cruelty, emotional maltreatment, substance abuse and in conflict with the law revealed their pervasive feelings which characterize the children’s inner world.  These children may experience the feeling of unloved, rejected and abandoned; feeling helpless and hopeless; feeling alone and lonely. Despite these feelings, they still wish for a family, unity, and togetherness; they long for love and care, and they want to go back to school and finish their studies.

Thus, The Haven – Regional Center for Children (Haven for Children) was established thru the initiative of the Congressional Spouses Foundation, Incorporated (CSFI).  It offers programs and services to the growing number of street children and their specific needs particularly recovering from neglect and abuses, and preparation towards family reintegration or independent living. However, due to the increasing number of cases of children in need of special protection and children at-risk, The Haven – Regional Center for Children extended its programs and services for such cases.

PHILOSOPHICAL BASE

Having a dutiful family is essential for the moral, spiritual, social, intellectual and physical development of its members, most especially the children. The State comes in to assist parents when they are unable to provide the needs of the children. Parens Patriae or “parents of the country” refers to the duty of the State to defend and care for its vulnerable members, most particularly the children. This duty of the State is inherent and co-exists with the duty of the persons exercising parental authority because its nature is supportive and essential.

When a child is vulnerable to abuse or exploitation, placing him/her in a residential care facility is the last resort. Working with the child and the family is the most essential intervention towards their healing and eventual reunification. If any concern or question may arise in the case management and Center operation, the paramount consideration is the child’s best interest and welfare.

• The United Nation Convention on the Rights of the Child presents the role of the State, community, family and the children themselves as well as the goals in the attainment of the vision of the Filipino Child.
• Republic Act No. 7610 or the Special Protection of Children Against Child Abuse, Exploitation and Discrimination Act states that a comprehensive program shall be formulated to protect children against any form of abuse, which endangers child survival and normal development.
• Republic Act No. 9165 or the Comprehensive Dangerous Drugs Act of 2002 declares the policy of the State to safeguard the integrity of its territory and well-being of its citizenry particularly the youth from harmful effects of dangerous drugs on their physical and mental well-being and to defend the same against acts of commission detrimental to their development and preservation.
• Presidential Decree No. 603 or the Child and Youth Welfare Code states that all children shall be entitled to the rights herein set forth without distinction as to legitimacy or illegitimacy, sex, social status, religion, political antecedents, and other factors.
• DSWD Department Order No. 13, Series of 2000, provides guidelines on the implementation of street children program, which serve as the guiding principles for policy and program interventions that promote and safeguard the Filipino child.

DESCRIPTION OF THE CENTER

The Haven- Regional Center for Children is a residential care facility designed to provide healing and empowerment to children in need of special protection and children at-risk. The Haven hopes to equip them with intellectual, emotional and psycho-social skills to become productive individuals of worth, in preparation for reunification with their families and/or independent living.

STATEMENT OF VISION, MISSION, AND GOALS

 “A Center where children in need of special protection are empowered, free from any form of abuses, provided with temporary custody where they can live a healthy lifestyle and have their well-being and rights protected and promoted.”

“Isang kanlungan na kung saan ang mga batang nangangailangan ng espesyal na pangangalaga ay magabayan tungo sa pagbabagong buhay, mabigyan ng kaukulang pagkupkop at pagkalinga, maitaguyod ang kanilang mga karapatan at tahakin ang isang malusog at maayos na pamumuhay.

“To provide therapeutic and rehabilitative services that bring holistic recovery and development of the children through teamwork, strengthened by professionalism and commitment of the Center’s staff.”

“Magbigay ng ibat-ibang serbisyo sa mga bata na makakatulong sa pagtataguyod ng kanilang pangkabuoang kagalingan at kaunlaran sa pamamagitan ng pagtutulungan na may mahusay, matapat at magiliw na paglilingkod ng bawat kawani.”

GENERAL OBJECTIVES

To provide holistic interventions to children in need of special protection geared towards family reunification or productive independent living for them to become contributing members for the good of the community.

SPECIFIC OBJECTIVES

• To provide a temporary supportive and nurturing home that will constitute an easier and immediate recovery of the residents. 
• To provide biopsychosocial activities that will help the residents be empowered and cope with the demands of their society.
• To modify the behavior and enhance the character of the residents geared towards the development of better and wholesome life skills to ensure successful living.
• To maintain, strengthen and sustain linkages/alliances with partner government and non-government organizations, volunteers, private groups and individual in the attainment of this mission. 
• To provide capability building activities to Center staff in order to enhance their skills in handling children victims of any form of abuse.
• To serve as a venue for training and learning among students and professionals in Social Work, Psychology and other disciplines.

II. Programs/Services/Activities/Modalities

The Haven’s Programs

Guided with the conceptual framework for intervention, the Haven offers four (4) major program components:

• Rehabilitation and Therapy Program At the core of the Center’s program is the RTP. Within this program is a menu of activities that help child focus their attention away from the past experiences of the streets and into alternative activities.
• Character Building Program This program promotes the development and strengthening of values and characters by working on desirable qualities such as truthfulness, patience and loyalty, among others. This helps bring about good decision-making based on universal core values. Specifically, this program puts into concrete operation the use of “Manual on Character Building Program for Children and Youth in Residential Care Facilities”.
• Education and Skills Training Program Under this program are structured activities aimed at equipping children necessary academic skills that will aid them after their reintegration.
• Health and Nutrition As the program name suggest, this concerns itself to the physical well-being of the children in the Center.

The Haven’s Services and Interventions

In support of the programs is a range of services and interventions for the Center’s clientele group. These interventions directly address the four (4) broad areas of Child’s rights, namely Survival, Protection, Development and Participation

• Conduct counseling, casework, group work.
• Interviewing
• Individual or Group Counseling
• Provision of Group Dynamics
• Implementation of Character-Building Program (as a tool for behavioral     modification)
• Conduct of Case Conference/ Rehabilitation Team Planning
• Conduct of Home visits (Provision of Family Counseling, Collateral Information etc.)
• Preparation and Updating of Social Case Study Report.
• Updating of Case Folders of Client
• Attending and escorting client for Court Hearing
• Preparing Monthly Progress Report of the client.
• Coordinating with other Rehab Team Members on the progress of the client
• Prepare and submit monthly and quarterly reports.
• Provision and maintenance of the physical and mental well-being of the children. Services include consultation and treatment, dental checkup, referral to hospitals needing further medical assessment and treatment.
• Conduct of sessions regarding proper grooming and hygiene.
• Coordination to Medical Social Worker at any hospital re: Center’s Activities e.g. circumcision, deworming and confinement of clients, etc.)
• Monitoring of temperature to a sick client by our Center Nurse.
• To render care and give medications to sick clients, in order to attain the level of health and wellness of the clients.
• Visit of the physician for the weekly checkup of the clients.
• Monitoring the intake of prescribed medicines and vitamins of the clients.
• Conduct of good hygiene activities like, cleaning of ears and nose, regular hand washing of hands and sessions on good grooming and personal hygiene.
• Prepare Monthly Progress Report of the client.
• Prepare feedback report after referring client to hospital.
• Update client’s case folder.
• This service entails careful planning of the monthly menu prepared by Houseparent; ensures balanced diet   suited to the children and growth monitoring of children.
• Menu is well planned and prepared under the supervision of the Center Head and Nutritionist
• Reciting prayer before and after meals.
• Referral to Psychological Exam and evaluation at Wundt Psychological Institute, PMHA and Benguet Laboratories Baguio City.
• The Center Psychologist conducts psychological assessment.
• Conduct individual and group therapeutic activities for them to discover and express themselves.
• Prepare Monthly Psychological Report
• Prepare and submit monthly and quarterly reports
• Good grooming/physical hygiene
• Cleanliness of the Center and its surroundings
• Different task e.g. dishwashing, sweeping, wiping, laundry, cooking etc.
• Table Manners
• Values e.g. respect, obedience and honesty
• Prepare Monthly Schedule/Duty of Houseparents
• Prepare weekly homelife tasks of clients (per session of the clients)
• Monitoring/roving client’s activities especially night
• Purchase of food stuff (marketing) of the clients
• Houseparent to conduct group sessions/recreational activities. 
• Prepare and submit houseparent’s monthly observation report.
• The provision of opportunities for the continuing education of the children through formal or non-formal education in coordination and cooperation of Department of Education.
• Clients with disabilities are carefully assessed and enrolled in Special Education.
• The Social Worker/Teacher shall coordinate with the school authorities and enroll the children to pursue their schooling considering their mental and emotional readiness.
• The Center Teacher should attend PTA meetings and participate in school activities
• The children are encouraged to attend in extracurricular school activities.
• Center Teacher will develop special interests of clients such as but not limited to arts and crafts, dancing, music, and drama.
• The Center Teacher should conduct individual tutorial to children who has difficulties in their homework.
• The Center Teacher should monitor school performance/ progress/ adjustments and problems of the children thru close coordination with class adviser.
• The children will be provided with their school needs such as notebooks, papers ballpeen/pencil, uniforms, bags, crayon etc.
• The Center Teacher conducts initial assessment to determine functional literacy lessons to be given to the client.
• The Center Teacher creates lesson plan based on the skill and learning difficulties which need to be addressed based on initial and monthly progress assessment.
• The Center Teacher conducts functional literacy sessions to non – schoolers and provides tutorial to schoolers.
• The Center Teacher prepares and submits monthly and quarterly reports.
• Providing them such arrays of activities to develop their hobbies or a creative talent such as sports, singing, dancing, and acting/drama, playing instruments, writing and painting.  These activities also foster feelings of competence, self-worth, identity and a feeling of worth in the community.  
• Enlightening spiritual and value formation activities are developed and regularly implemented
• Provision of Recollection/Retreat once a year.
• Respect for the religion of each child should always be maintained.
• Provision of worthwhile activities such as the PSD to enhance their hidden skills and talents for gainful employment
• PSD services also divert their negative thoughts and feelings and provide them sense of accomplishment and feel good about them.                       
• This is regarded as the continuation of the rehabilitation process within the community after discharge from the Center. To ensure smooth reintegration of the child to his family and community, the Social Worker may conduct follow-up through visits or coordinate with the Municipal/City/Local Social Welfare and Development Officer of the LGU to conduct the visits and to provide other support services like educational, capital assistance, training, counseling and other services available to protect the interest of the child.
• Rewards and punishments along with other techniques of behavior modification reinforce positive behavior and discourage those which are not helpful. This is based on identifying desired observable and measurable behaviors, factors reinforcing these behaviors, application of reinforcement and evaluation of the consequences of application.

III. Target Clientele

The clientele beneficiaries of The Haven for Children are male Children in Need of Special Protection who are exposed and recovering from substance abuse, children of street families, street working children, street living child, children in need of protective custody, children who are neglected, abandoned, physically abused, and victims of trafficking, whose ages are 7 years old to 14 years old. In addition, residents who are already admitted can extend until they are 15 years old if and when it is necessary.  More so, cases of abandoned / missing children, considering their best interest, can stay in the Center until they are successfully reintegrated, can independently live, or placed in permanent parental care.

IV. Eligibility Requirements

The target beneficiaries of Haven for Children are male Children in Need of Special Protection and / or Child at – Risk whose ages are 7-14 years old.

V. Documentary Requirements

• Referral Letter from Municipal / City Social Welfare and Development Office                
• Social Case Study Report
• Recent / Updated Medical Certificate
• Birth Certificate
• Police Blotter / Report (if necessary)
• School Records (if necessary)

VI. Contact Person/s

ROSEMARIE V. ROSALES Social Welfare Officer III / Center Head, The Haven-Regional Center for Children (HRCC) Russia Street, Bonuan Binloc, Dagupan City, Pangasinan (075) 653-9875 [email protected]

VII. Legal Bases

https://www.unicef.org/child-rights-convention https://www.officialgazette.gov.ph/1992/06/17/republic-act-no-7610 https://www.officialgazette.gov.ph/2002/06/07/republic-act-no-9165 https://www.officialgazette.gov.ph/1974/12/10/presidential-decree-no-603-s-1974

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DSWD Privacy Policy

• Policy Statement

This privacy notice discloses the privacy practices for (https://www.dswd.gov.ph). This privacy notice applies solely to information collected by this website in compliance with the Data Privacy Act of 2012.

• Privacy Notice For Processing Inquiries And Requests

Individuals will be provided a Personal Information Collection Statement in an appropriate format and manner whenever personal data is collected (i.e. in the manual form or web page that collects personal data, or in a notice posted at the reception area of NPC events where participants’ personal data is collected through attendance sheets).

• Personal Data Collected

The following personal information may be collected, manually or electronically,  upon submission of inquiries or requests:

•       E-Mail Address
•       Contact Number

The DSWD uses Google Analytics, Twitter Widgets, PowerBI and Tableau, third-party services to render feeds, visualizations, and analyze the web traffic data for us. These services use cookies. Data generated is not shared with any other party. The following web traffic data are analyzed:

• User IP address
• The search terms used
• The pages and internal links accessed on our site
• The date and time a user visits the site
• Geolocation
• The referring site or platform, if any
• Operating system
• Web browser type
• Information Collection, Use, and Sharing

The DSWD is the sole owner of the information collected on this site. The DSWD only has access to/collect information that you voluntarily give us via the modules of this website or other direct contact from you. All of the provisions in the Data Privacy Act will be observed specifically on the management of personally identifiable information.

Information collected may be used as a basis for client response regarding services or intervention that may be provided by the DSWD. Information will not be shared with any third party outside of the Government, other than as necessary to fulfill the requested services of a client. The DSWD, however, reserves the right to request the applicants to submit the hardcopy of documentary requirements in order to verify the authenticity of the information.

Unless otherwise provided, the DSWD or any of its authorized personnel may contact the client via email or SMS in the future for the purpose of status updates with regard to the transaction/service request, changes to this privacy policy, or other information reasonably necessary to effect the social service mandate of the DSWD.

• Access and Correction

An individual has the right to ask for a copy of any personal information held by the DSWD about him or her; as well as the right to ask for corrections should any information be inaccurate or erroneous. To do so, please contact our Data Protection Officer, Atty. Justin Caesar Anthony D. Batocabe, through the following email address:  [email protected] .

The DSWD takes precautions to protect information. Upon submission of sensitive information via the website, information is protected both online and offline. Wherever the Department collects sensitive information (such as passport and Birth Certificates), that information is encrypted and transmitted to the DSWD in a secure manner. This may be verified by looking for a lock icon in the address bar and looking for "https" at the beginning of the address of the web page. Only employees who need the information to perform a specific job (for example, certificate printing or customer service) are granted access to personally identifiable information. The computers/servers, where personally identifiable information is stored, are kept in a secure environment.

By using our website, you hereby consent to our Privacy Policy and agree to its terms.

• Feedback on our Privacy Notice

For suggestions with regard to this privacy notice, you may accomplish this form. ( https://www.dswd.gov.ph/feedback/ ), email [email protected], or call (632) 931-8101 to 07.

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Please enable Strictly Necessary Cookies first so that we can save your preferences!

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What Are Cookies

As is common practice with almost all professional websites this site uses cookies, which are tiny files that are downloaded to your computer, to improve your experience. This page describes what information they gather, how we use it, and why we sometimes need to store these cookies. We will also share how you can prevent these cookies from being stored however this may downgrade or 'break' certain elements of the site's functionality.

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We use cookies for a variety of reasons detailed below. Unfortunately, in most cases, there are no industry standard options for disabling cookies without completely disabling the functionality and features they add to this site. It is recommended that you leave on all cookies if you are not sure whether you need them or not in case they are used to provide a service that you use.

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You can prevent the setting of cookies by adjusting the settings on your browser (see your browser Help for how to do this). Be aware that disabling cookies will affect the functionality of this and many other websites that you visit. Disabling cookies will usually result in also disabling certain functionality and features of this site. Therefore it is recommended that you do not disable cookies.

The Cookies We Set

• Account related cookiesIf you create an account with us then we will use cookies for the management of the signup process and general administration. These cookies will usually be deleted when you log out however in some cases they may remain afterward to remember your site preferences when logged out.
• Surveys related cookiesFrom time to time we offer user surveys and questionnaires to provide you with interesting insights, helpful tools, or to understand our user base more accurately. These surveys may use cookies to remember who has already taken part in a survey or to provide you with accurate results after you change pages.
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• Third-party analytics are used to track and measure usage of this site so that we can continue to produce engaging content. These cookies may track things such as how long you spend on the site or pages you visit which helps us to understand how we can improve the site for you.
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• We also use social media buttons and/or plugins on this site that allow you to connect with your social network in various ways. For these to work the following social media sites including; {List the social networks whose features you have integrated with your site?:12}, will set cookies through our site which may be used to enhance your profile on their site or contribute to the data they hold for various purposes outlined in their respective privacy policies.

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Processing of Assistance to Clients of DSWD Crisis Intervention Unit

PROCESSING OF ASSISTANCE TO CLIENTS OF DSWD CRISIS INTERVENTION UNIT (CIU)

A. SCHEDULE OF AVAILABILITY OF SERVICE

8:00 a.m. TO 5:00 p.m. without noon break

B. WHO MAY AVAIL OF THE SERVICE – Person needing social welfare development assistance:

1. Individuals/families in crisis situation.

2. Indigent as certified by the Punong Barangay of the area where the client/s reside.

C. TYPES OF ASSISTANCE

C.1. Medical Assistance

1. Medical Certificate OR Medical Abstract with signature and license number of the attending Physician (issued not later than 3 months)

 2. Laboratory Request/Medical Procedures (recommended by the attending Physician) with corresponding quotation

 3. Billing Statement (for hospital bill)

 4. Promissory Note (if applicable)

 5. Social Case Study Report from LGU (optional)

 6. Barangay Certificate of residency and indigency

 7. Valid ID of the client or his/her representative (e.g. driver’s    license, postal, school, voters and senior citizen ID)

8. Referral/Endorsement letter (if any)

C.2. Burial Assistance

 1. Registered Death Certificate

 2. Funeral Contract (if applicable)

 3. Permit to Transfer (transport of cadaver)

 4. Barangay Certificate of residency and indigency

 5. Valid ID of the client or his/her representative

 6. Social Case Study report from LGU (optional)

 7. Referral/Endorsement Letter (if any)

C.3. Transportation Assistance

1. Barangay Certificate of residency and indigency

2. Any valid ID

3. Police Report (if applicable; victims of pickpockets, illegal recruitment…)

4. Referral/Endorsement letter (if any)

C.4. Educational Assistance

1. Enrolment Assessment Form or Certificate of Enrollment or Registration

2. Valid School ID of the student/beneficiary

3. Barangay Certificate of residency and indigency

4. Social Case Study Report (optional)

5. Referral/Endorsement letter (if any)

D. PROCESSING TIME

1. For cash outright

~ Maximum of 45 minutes per client (based on MC #11, 2016)

 2. For issuance of guarantee/referral letter

~ Maximum of 15-20 minutes per client

 3. For processing of check

~ Five (5) days to one (1) week

E. HOW TO AVAIL OF THE SERVICE

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DSWD announces implementation of Medicine Assistance Program funded by Pres. Duterte’s Social Fund

In line with President Rodrigo R. Duterte’s pronouncement that he will allocate P1 billion to the Department of Social Welfare and Development (DSWD), DSWD Secretary Judy M. Taguiwalo has released Memorandum Circular No. 16 which mobilizes DSWD Field Offices III, VI, VII, XI and the National Capital Region (NCR) to provide medicine assistance to indigent patients/clients, pending Malacanang’s fund transfer.

Sec. Taguiwalo explained that the Department of Health (DOH) has an ongoing free medicine program for indigents called Medical Assistance Program (MAP),  intended to provide medical assistance to patients seeking consultations, rehabilitation, and examination or otherwise confined in government hospitals. The DSWD provides medical assistance to indigent patients through its Assistance to Individuals in Crisis Situations (AICS).

“Pres. Duterte, very much aware of the high costs of medicines and the numerous indigent patients who cannot afford to buy prescription drugs, allocated P1 billion to the President’s Social Fund to enable these patients to access badly-needed medicines.  Pres. Duterte instructed us in the DSWD to formulate guidelines for the program, implement, and administer it immediately,” she said.

The DSWD’s medicine assistance program funded under the Pres. P1 billion fund aims to provide assistance to indigent Filipinos so they can immediately secure much needed prescription medicines.

The beneficiaries of the program are Filipinos who seek assistance from a DSWD office to access prescription medicine. The priorities are 1) families/individuals who are indigent, vulnerable, disadvantaged or those in the informal sector and poor based on the DSWD Listahanan; 2) government employees and contract of services workers; and 3) those who are facing crisis situations as determined by DSWD social workers.

Sec. Taguiwalo explained that prescription medicines of drug dependents undergoing treatment/rehabilitation are not covered by the program.

“A separate program is being created for them,” she said.

The DSWD’s Crisis Intervention Unit (CIU) will facilitate the release of the medical assistance. The CIU is a special unit of the DSWD that serves as an action center that immediately responds to the needs of individuals and families in crisis situations.  CIUs are located at the Central office (CO), FO, and/or Satellite Offices in the Provinces.

Sec. Taguiwalo said that the requirements of the programs are fairly simple.

“The DSWD has yet to receive the P1 billion from Malacanang, but we are willing to foot the bill in the meantime so Filipinos who need immediate prescription medicines can access them ASAP,” she said.

“As soon as the fund is available, the DSWD will oversee and manage it and the program. Five percent of the fund will be used for project management,” she added.

She also clarified that beneficiaries will not receive any cash, but referral letters from the DSWD which beneficiaries will take to DSWD partner-drugstores and hospital pharmacies.

Those who need medicine should bring and submit to the nearest CIU the needed original or certified true copy documents, and and/or photocopy documents certified by a CIU social worker:

1) clinical abstract/medical certificate with full name, signature and license number of the attending physician (issued not later than three months);

2) The doctor’s prescription with date and the name of the patient. The prescription should be signed by the attending physician with license number indicated);

3) Barangay certificate of indigency or Indigent Card issued by the medical social service of the hospital; and

4) Any valid ID of the client.

“If the prescription costs P5,000 or less, confirmation by the doctor or his/her duly certified representative of the veracity of the prescription is sufficient for the DSWD to provide the assistance,” Sec. Taguiwalo said.

However, a social case study report prepared by the LGU social worker/medical social worker, or a social case summary prepared by a registered social worker may be required by the CIU social worker to support assessment and recommendation of assistance.

“A social case study report is needed as a supporting document for assistance more than P5,000. A client can avail of the assistance only once within three months ,” she continued.

Sec. Taguiwalo also explained that the DSWD can establish partnerships with service providers to ensure that clients are efficiently and effectively assisted immediately. The DSWD can forge contracts or enter memorandum of agreement (MOA) with qualified service providers.

“As a safeguard, in no case will the implementation of the program be delegated and/or transferred to any kind of civil society organization (CSO) regardless of whether it’s a non-governmental organization or a people’s organization,” Sec. Taguiwalo further said.

Finally, Sec. Taguiwalo said that initially, the DSWD will enter MOA with the following regional hospitals: the University of the Philippines – Philippine General Hospital in Manila; the Jose B. Lingad General Hospital   in San Fernando, Pampanga in Region III ; Western Visayas Medical Center (WVMC)  in Iloilo in Region VI; Vicente Sotto Memorial Medical Center (VSMMC) in Cebu City in Region VII; and Southern Philippines Medical Center (SPMC) in Davao City and Davao Regional Hospital (DRH) in Tagum City – both in Region XI. The hospitals were chosen in the regions where there are the highest poverty levels and to ensure the representation of Luzon, Visayas, and Mindanao. #

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  DSWD Privacy Policy

• Policy Statement

This privacy notice discloses the privacy practices for (https://www.dswd.gov.ph). This privacy notice applies solely to information collected by this website in compliance with the Data Privacy Act of 2012 .

• Privacy Notice For Processing Inquiries And Requests

Individuals will be provided a Personal Information Collection Statement in an appropriate format and manner whenever personal data is collected (i.e. in the manual form or web page that collects personal data, or in a notice posted at the reception area of NPC events where participants’ personal data is collected through attendance sheets).

• Personal Data Collected

The following personal information may be collected, manually or electronically,  upon submission of inquiries or requests:

•       E-Mail Address
•       Contact Number

The DSWD uses Google Analytics, Twitter Widgets, PowerBI and Tableau, third-party services to render feeds, visualizations, and analyze the web traffic data for us. These services use cookies. Data generated is not shared with any other party. The following web traffic data are analyzed:

• User IP address
• The search terms used
• The pages and internal links accessed on our site
• The date and time a user visits the site
• Geolocation
• The referring site or platform, if any 
• Operating system
• Web browser type
• Information Collection, Use, and Sharing

The DSWD is the sole owner of the information collected on this site. The DSWD only has access to/collect information that you voluntarily give us via the modules of this website or other direct contact from you. All of the provisions in the Data Privacy Act will be observed specifically on the management of personally identifiable information.

Information collected may be used as a basis for client response regarding services or intervention that may be provided by the DSWD. Information will not be shared with any third party outside of the Government, other than as necessary to fulfill the requested services of a client. The DSWD, however, reserves the right to request the applicants to submit the hardcopy of documentary requirements in order to verify the authenticity of the information.

Unless otherwise provided, the DSWD or any of its authorized personnel may contact the client via email or SMS in the future for the purpose of status updates with regard to the transaction/service request, changes to this privacy policy, or other information reasonably necessary to effect the social service mandate of the DSWD.

• Access and Correction

An individual has the right to ask for a copy of any personal information held by the DSWD about him or her; as well as the right to ask for corrections should any information be inaccurate or erroneous. To do so, please contact our Data Protection Officer, Atty. Justin Caesar Anthony D. Batocabe, through the following email address: [email protected] .

The DSWD takes precautions to protect information. Upon submission of sensitive information via the website, information is protected both online and offline. Wherever the Department collects sensitive information (such as passport and Birth Certificates), that information is encrypted and transmitted to the DSWD in a secure manner. This may be verified by looking for a lock icon in the address bar and looking for "https" at the beginning of the address of the web page. Only employees who need the information to perform a specific job (for example, certificate printing or customer service) are granted access to personally identifiable information. The computers/servers, where personally identifiable information is stored, are kept in a secure environment.

By using our website, you hereby consent to our Privacy Policy and agree to its terms.

• Feedback on our Privacy Notice

For suggestions with regard to this privacy notice, you may accomplish this form. ( https://www.dswd.gov.ph/feedback/ ), email [email protected], or call (632) 931-8101 to 07. 

This website uses Social Media Tools, and Third-party Visualizations to render feeds, charts and collect anonymous information such as the number of visitors to the site, and the most popular pages.

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What Are Cookies

As is common practice with almost all professional websites this site uses cookies, which are tiny files that are downloaded to your computer, to improve your experience. This page describes what information they gather, how we use it, and why we sometimes need to store these cookies. We will also share how you can prevent these cookies from being stored however this may downgrade or 'break' certain elements of the site's functionality.

For more general information on cookies, please read  "What Are Cookies" .

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We use cookies for a variety of reasons detailed below. Unfortunately, in most cases, there are no industry standard options for disabling cookies without completely disabling the functionality and features they add to this site. It is recommended that you leave on all cookies if you are not sure whether you need them or not in case they are used to provide a service that you use.

Disabling Cookies

You can prevent the setting of cookies by adjusting the settings on your browser (see your browser Help for how to do this). Be aware that disabling cookies will affect the functionality of this and many other websites that you visit. Disabling cookies will usually result in also disabling certain functionality and features of this site. Therefore it is recommended that you do not disable cookies.

The Cookies We Set

• Account related cookiesIf you create an account with us then we will use cookies for the management of the signup process and general administration. These cookies will usually be deleted when you log out however in some cases they may remain afterward to remember your site preferences when logged out.
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• This site uses Google Analytics which is one of the most widespread and trusted analytics solutions on the web for helping us to understand how you use the site and ways that we can improve your experience. These cookies may track things such as how long you spend on the site and the pages that you visit so we can continue to produce engaging content.For more information on Google Analytics cookies, see the official Google Analytics page.
• Third-party analytics are used to track and measure usage of this site so that we can continue to produce engaging content. These cookies may track things such as how long you spend on the site or pages you visit which helps us to understand how we can improve the site for you.
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SOCIAL CASE STUDY REPORT SEPTEMBER 26, 2016 IDENTIFYING INFORMATION

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